Privacy Policy
We understand the importance of your privacy and we are committed to protecting any personal information we hold about you. This is our Privacy Policy which explains what personal information we collect from you and how we manage that information. Our Privacy Policy covers Self Serve Sites Pty Ltd ATF Self Serve Sites Unit Trust ABN 71 252 209 476 and all its related brands.
The personal information we collect from you
We will collect personal information directly from you including your name, postal address, email address, telephone number, ABN, date of birth and your areas of interest. We collect this information so that we can deliver our services and products to you as efficiently as possible.
We collect this personal information when you visit our website and fill out a form, contact us by telephone or email or consult us in person.
Any personal information we obtain from you is stored in different ways, including paper and electronic form.
We have measures in place to make sure your personal information is safe such as policies and security measures. Self Serve Sites’ related brands, employees, and sub-contractors or agents may, for approved purposes, access your personal information.
When we receive personal information from you, we will take reasonable steps to notify you of how and why we collected your information, who we may disclose it to and how you may access it, correct it or make a complaint.
Where Self Serve Sites deem necessary, your information will be stored within 3rd party software. Self Serve Sites is not liable for any loss resulting from this. Upon request you may be provided with the privacy policies of any relevant 3rd parties.
Self Serve Sites reserves the right to gather traffic data from your Website.
We may collect information from 3rd parties, including phone messaging service companies.
Using your personal information
We use your personal information to:
- provide you with information that you have requested
- provide you with our products and services
- improve our products and services
- promote our products and services
Sharing your personal information
We will not disclose your personal information to any third parties without your consent, unless we must do this by law or to the extent we use third parties to "capture or manage" your personal information on our behalf.
Self Serve Sites uses third party billing agents (such as, but not limited to Stripe) to process direct debits. By providing direct debit authority, either in writing or over the phone, you are consenting to your details being shared with this third party.
We may disclose your personal information to our brands for purposes related to why we collected it, including promoting their products and services.
If you have any questions please email hello@selfservesites.com.au.
Accessing your personal information
If you want to access any personal information we have about you, email us at hello@selfservesites.com.au When making a request, you should specify the type/s of information you want to access. If your request for access is refused, we will give you a written reason for this. We will try and process your request as quickly as possible but may charge you a fee for doing so.
Changing your personal information
If the personal information we hold about you is wrong or needs to be changed, please email us at hello@selfservesites.com.au and we will take reasonable steps to ensure your personal information is corrected.
Complaints
To complain about a breach of the Australian Privacy Principles, you can contact us by emailing hello@selfservesites.com.au or write to us at PO Box 158, Richmond, Victoria 3121. We will review your complaint and respond to you promptly in writing.
If not satisfied with our response, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).